Privacy Policy.
Novara Functional Health
Last updated: 30 December 2025
ABN: 81 690 610 121
Novara Functional Health (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website novarahealth.com.au (the “Site”), make a booking, subscribe to communications, or engage in our clinical services.
1. Personal Information We Collect
a) Personal Information
We may collect personal information including:
Name
Email address
Phone number
Billing details
Booking and appointment information
b) Sensitive Health Information
As a healthcare provider, we may also collect sensitive information, including:
Health history and symptoms
Pathology and functional testing results
Clinical notes and treatment plans
Information relevant to providing naturopathic or functional health services
Sensitive health information is only collected with your consent and where necessary to provide care or meet legal obligations.
c) Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
IP address
Browser type
Time zone
Pages visited and interactions
This information is collected using:
Cookies
Log files
Web beacons, pixels, and analytics tools
You can disable cookies via your browser settings. For more information, visit www.allaboutcookies.org
2. How We Use Your Information
We use personal and health information to:
Provide and manage clinical services
Process bookings and payments
Communicate with you regarding appointments or services
Maintain accurate clinical records
Meet legal, regulatory, and professional obligations
Improve our website, services, and client experience
Provide educational content or marketing communications (where consent has been given)
3. Payments
Payments made through our Site or booking systems are processed by secure third-party payment providers.
We do not store full credit card details.
4. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary, including:
Practice management and booking software
Secure clinical record systems
Payment processors
Email communication platforms
IT, accounting, or professional advisers
We may also disclose information where required by law or to protect our legal rights.
We use Google Analytics to understand how visitors use our Site. Google may collect data in accordance with its own privacy policies.
5. Data Storage and Security
We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
Secure electronic systems
Restricted access to clinical records
Use of reputable, compliant software platforms
Despite best practices, no system can be guaranteed to be 100% secure.
6. Data Retention
We retain personal and health information for as long as required to:
Provide services
Meet professional and legal record-keeping requirements
Resolve disputes or complaints
You may request access to, or correction of, your personal information at any time.
7. Your Rights
Under Australian privacy law, you have the right to:
Access personal information we hold about you
Request corrections to inaccurate or outdated information
Make a privacy complaint
To exercise these rights, please contact us at hello@novarahealth.com.au
8. Marketing Communications
You may opt out of receiving marketing communications at any time by:
Using the unsubscribe link in emails
Contacting us directly
10. Minors
Our services and website are not intended for individuals under the age of 18 without parental or guardian involvement.
11. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or would like to make a complaint, please contact: